Vehicle Loading Policy

  • Our friendly staff can assist with order loading into vehicles. Customers must be present for the loading of items. It is the customers responsibility to ensure all items of the sale have been loaded into the car. Any quantities missing after the sale will be investigated before replacement.
  • Your order can be collected partially but it will need to be clearly communicated with our team.
  • Pallets of tiles will only be loaded onto tray-top utilities or trucks with clear, unhindered forklift access.
  • Pantech-style trucks and barn door vans must have restraining points suitable for securing the pallet to be forklift-loaded; otherwise, they will need to be manually self-loaded.
  • Style-side utilities and top-hinged door vans cannot be forklift pallet-loaded and will need to be manually self-loaded.